|
MARK
MUELLER, B.B.M
EXCELLENT
CUSTOMER SERVICE & SALES SKILLS WITH PROVEN PERFORMANCE

PERFORMANCE: EMPLOYMENT HISTORY:
|
Self Employed: January 2012 to present:
Toronto, Ontario, Canada
|
| |
Ø Providing business and marketing consulting and website
design to medium sized businesses and small businesses Ø Continuing
in self employment activities developed since 2001 (as presented below).
|
|
CELEBRATING OUR CLIENTS: We invite you to shop with those who have invested and are investing in our
skills
|
|
|
EMR Mitigation, Products & Services
|
Bee 23
Natural Skin Care Cosmetics
|
Whose Catering
Catering & Kitchen Trailers
|
Sandy Hook Soap Factory
Natural Soap & Bath Products
|
| |
|
|
|
|
|
Tippet Richardson
Moving & Relocations Specialists
|
New Classic Boats: Gas & Electric Powered
|
K Cup Coffees, Teas & Hot Cocoa
|
Window Graphics for Vehicles & Storefronts
|
Lawn Care & Maintenance Services
|
|
Self Employed: November 2007 to December 2011:
Toronto, Ontario, Canada
Ø Providied business and marketing consulting and website
design to medium sized businesses and small businesses Ø Assisted
in the marketing and distribution of non toxic building products and natural
soap and skin care products Ø Involved in crusades to promote awareness & alertness
of the health concerns relating to Chemical Sensitivity (MCS) and Microwave Radiation (EHS). *****
We have to remove wifi from the schools! Please read the information
at SchoolRadiation.com and get involved in this crusade *****
|
Sales
Representative: January 2002 to October 2007: Curved Space: Toronto, ON
|
| |
Ø Serving
the Child Care Industry of the Greater Toronto Area as this freeform furniture manufacturer’s
representative I developed this market which included organizations which serve
people with special needs. (References available)
|
|
Sales Representative
/ Account Manager: March 2001 to December 2001: Endurapak Inc.: Winnipeg, MB
|
| |
Ø As
the Ontario Representative for this FIBCs (Bulk Bag) and Lumber
Covering manufacturer I was responsible for maintaining and developing sales activities serving
the mining and lumber industries. (Letter of Reference)
|
|
Sales Representative / Account Manager:
August 1994 to February 2001: Superior Glove Works Limited: Acton, ON
|
| |
Ø Managed this
Industrial Work Glove and Safety Apparel Manufacturer and Distributor’s
Sales Territory which was bordered by Yonge Street in Toronto west to Oakville and Hwy. 25 and Lake Ontario
to Georgian Bay. Responsibilities included serving such notable accounts as Ford, Honda,
Magna, and Praxair. (Letter of Reference)
|
|
Market Researcher: May 1994 to July 1994
(Three Month Contract): S.A.Y.E.S. (YMCA): Scarborough. ON
|
| |
Ø Authored a 100 page primary research report: “Being the Best that
You Can Be: A Job Search Guide for the Nineties”. This included conducting
interviews with professionals to address future human resource needs in their respective industries.
(Letter of Reference)
|
|
In-House Security Officer: February 1989 to
April 1994: Atrium On Bay. Toronto, ON
|
| |
Ø Initially
as a full time employee I shared in the responsibilities of performed mall, parking and tower patrols and
of manning the Central Communications facility. These activities included extensive Occurrence
Report Writing. When I attended University I served in a part-time capacity
on the day shift where my role focused more on Visitor and Tenant Public Relations aspect of Security.
Upon graduating my full time hours resumed in this then current capacity during which time the company also supported
my actions to gain a job in my newly accredited discipline. (Letters of Reference)
|
|
Guest Services Representative: September 1984 to January
1989: Royal York Hotel, Toronto, ON
|
| |
Ø My passion to serve on the front-line
originates with the Royal York Hotel in Toronto. First as an Elevator Operator, then as a Bellman and finally
as a Lobby Host. Served as a Team Captain in the “Friends In The Right Places”
program and was active in Charitable Events. Recipient of numerous Performance
Awards. (Letters of Reference)
|

PERFORMANCE: EDUCATION HISTORY:
|
Winter 2007: University of Toronto: Toronto, ON (On-line program)
|
| |
Ø Certificate of Completion: The Special Needs Opportunity Windows Project
|
|
2007: Completed LEVEL I, II, and III of the LCBO Product Knowledge
Correspondence Course.
|
| |
|
|
1989 to 1993: Bachelor of Business Management (B.B.M.):
Ryerson Polytechnic University: Toronto, ON
|
| |
Ø Focused
on Marketing & Communications and French electives (Four Year Program).
|
|
1982
to 1984: General Business Diploma: Humber College Of Applied Arts &
Technology: Rexdale, ON
|
| |
Ø Focus on Personnel
and Human Resources (Two Year Program)
|

PERFORMANCE: COMMUNITY INVOLVEMENT:
|
Volunteer
activities with organisations serving children with special needs:
|
| |
Ø The Safehaven Project
for Community Living: Toronto, ON and W.J. McCordic Public School: Toronto, ON
|
PERFORMANCE: SPECIAL SKILLS:
|
LICENSED SECURITY GUARD: Accredited by the Ontario Government
|
| |
Ø Licence is currently expired - required hours of study have been completed
and licence could be renewed if needed.
|
|
COMPUTER SKILLS: Practical
skills in PC usage
|
| |
Ø Proficient
in the Microsoft Office suite of applications, desktop software and HTML
skills
|
|
LANGUAGE SKILLS: An
exceptional knack for learning languages and understanding cultures.
|
| |
Ø French and German: conversationally
fluent with good reading & writing skills Ø Spanish: some comprehension
& speaking Ø Ability (with preparation) to communicate in
most any language
|

Ø 2007: “Volunteer of the Year”:
The Safehaven Project for Community Living: Toronto, ON
Ø 2007: “Certificate of Appreciation”:
W. J. McCordic: Toronto District School Board: Toronto, ON
Ø 2002 to 2007: Numerous Letters
from Customers (quality products and exceptional Customer Service)
Ø 1998: “Sombrero Award of Excellence”:
Cisco Industrial Sales (Acklands Grainger)
Ø 1989 to 1993: Letters from Tenants (exceptional
Customer Service)
Ø 1987: “Tourism Ambassador Certificate”:
Federal Government of Canada
Ø 1987: “Key to Toronto Hospitality Award”
nomination: City of Toronto
Ø 1984 to 1989: “Friend of the Month”
(+ five additional nominations): Royal York Hotel
Ø 1984 to 1989: Six Suggestion Awards:
CP Hotels

EXCELLENT INTERPERSONAL COMMUNICATION
SKILLS
Phone: 416 769-7700 or Toll Free: 1.888.668.6248 email: mmuel7700 @rogers.com
|